Rooms Controller | Full Time | The St. Anthony, A Luxury Collection Hotel

Crescent Careers • San Antonio, TX

1d • Onsite

About The Position

The Rooms Controller is responsible for strategically managing and controlling hotel room inventory to maximize occupancy, revenue, and guest satisfaction. This position coordinates with Front Office, Housekeeping, Reservations, Revenue Management, and other teams to support optimal room allocation, accurate room status, and smooth guest arrivals. The role also supports Front Desk operations, room-related guest service recovery, revenue strategies, operational reporting, and compliance with brand standards and procedures.

Requirements

• At least 1–2 years of Front Office or Rooms Division experience in a hotel environment.
• Prior experience with a Property Management System (PMS); Opera is preferred.
• Understanding of hotel room categories, inventory management, and operational flow.
• Strong organizational and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Excellent communication and cross-departmental collaboration skills.
• Strong guest service mindset and problem-solving capability.
• Ability to work independently and exercise sound judgment.

Nice To Haves

• Opera PMS experience.
• Luxury or full-service hotel experience.

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations.
• Assign rooms based on guest preferences, loyalty status, room type, and operational priorities.
• Coordinate with Housekeeping to maintain accurate room status, prioritize room cleaning, and prepare rooms for arrivals.
• Manage room blocks, group reservations, and special rooming requests with Sales and Reservations.
• Maintain room inventory accuracy across property management, central reservation, and channel partner systems.
• Support Front Desk operations during peak arrival and departure periods.
• Review daily reports on occupancy, availability, out-of-order rooms, and room discrepancies.
• Communicate overbooking risks, sell-out strategies, and operational constraints to leadership.
• Assist with guest room issues, relocations, and service recovery as needed.
• Maintain compliance with brand standards, operating procedures, and data accuracy expectations.
• Prepare and distribute daily room assignment and operational reports.
• Track and manage out-of-order and out-of-service rooms.
• Support revenue strategies by aligning room assignments with forecasted demand.
• Protect the confidentiality of guest information and internal operational data.
• Participate in daily stand-ups, operations meetings, and pre-arrival planning sessions.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and family members.
• 401K matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed