Room Service Waitstaff 153855 (PT)

Grand Traverse Resort and Spa•Acme, MI

4d•Hybrid

About The Position

Serves meals to guests in their rooms by performing various duties related to order taking, food and beverage delivery, and guest service. This role requires attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. The position also involves maintaining cleanliness, stocking supplies, and adhering to all hotel policies and procedures. Additionally, the waitstaff acts as an extension of the security department and must be mindful of environmental practices.

Requirements

Must be 18 years of age, as required by law.
Must have a Valid Driver’s License in order to drive a company vehicle (if 21 years of age+).
Ability to work in a fast-paced environment.
Ability to work varied hours to include weekends and holidays.
Ability to work well as an individual and as a member of a team.
Ability to answer a multi-line phone.
Ability to properly record and deliver guest orders.
Some heavy lifting required.
Pushing of heavy carts required.
A lot of walking required.
Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

MICROS experience preferred.

Responsibilities

Takes room service orders over the telephone and relays orders to the kitchen.
Carries food and beverage items in to-go bags or uses a serving cart to transport orders to rooms.
Answers guest questions regarding room service and responds to requests for additional food or drink service.
Provides quality products, excellent service, and a friendly atmosphere for all guests.
Performs opening and closing procedures.
Checks all stations and supplies for cleanliness.
Stocks necessary supplies and set-ups.
Describes specials to guests and takes food orders over the phone.
Accurately records room number, guest name, and number of guests to be served.
Delivers food and beverage orders to guest rooms.
Operates the MICROS Computer System.
Orders, checks, and sets up amenities and follows procedures for their delivery and logging.
Completes all end-of-shift paperwork.
Maintains proper sanitation, safety procedures, and cleanliness in work areas.
Follows all policies and procedures outlined by management and the employee handbook.
Assumes all responsibilities as delegated by the Manager and performs other duties to fulfill guest needs and requests.
Attends all mandatory meetings.
Acts as an extension of the security department by observing any questionable activities to protect the assets of the hotel and all guests.
Understands and abides by the environmental practices of the resort.
Drives a company vehicle to deliver amenities to guests outside of the immediate hotel/tower building (if 21 years of age+).
Other duties as assigned.