Room Service Supervisor

St. Tammany Health System•Covington, LA

6d•Onsite

About The Position

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system. We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

Requirements

Qualities needed include compassion, flexibility, adaptability, patient/customer focus, and strong work ethics.
Computer skills or willingness and ability to learn.
Working knowledge of scheduling and production.
Ability to learn basic multi-line phone system.
An ability to work as a team with a variety of different departments/people and willingness to comply with hospital/departmental appearance standards.
Able to read and follow verbal and written instructions.

Nice To Haves

High school diploma or GED preferred.
Customer service experience preferred.
Five 5 years Food Service experience or 1 year Food Service Supervision preferred.

Responsibilities

Coordinates the preparation, service and storage of food for patients.
Leads Room Service team to complete departmental goals.
Schedules Staff.
Ensures Room Service line operates efficiently.
Directly supervises daily activities of Room Service workers.
Checks all menu items for accuracy, acceptability, quality and adherence to the diet order/recipes.
Rejects any unacceptable food items and requests replacement items.
Make sure supplies are replenished on the trayline.
Directs staff to change assignments as needed to ensure patient/customer satisfaction.
Documents progress of staff and areas needing improvement.
Takes appropriate steps to resolve staff issues.
Liaison between the departments and room service.
Communicates politely and effectively with staff and patients.
Assumes the role of patient advocate.
Helps wherever and whenever needed.
Demonstrates acceptance of C.A.R.E.S. and H.A.A.C.P. standards.