Room Service Supervisor

Four Seasons•Atlanta, GA

6d•Onsite

About The Position

Plan, organize, control and direct the work of employees in the Room Service Department while ensuring guest satisfaction.

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage.
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Working knowledge is generally learned on-the-job.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Requires ability to operate computer equipment and other food & beverage computer systems.
Requires reading, writing and oral proficiency in the English language.

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Attend regular operational meetings to ensure effective coordination and cooperation between departments
Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed
Assist with the service of food to guests.
Assist with the cleaning of operational areas.