Superviseur(e) service aux chambres / Room Service Supervisor

Four Seasons Hotels and Resorts • Montreal, QC

1d • Onsite

About The Position

The Four Seasons Hotel Montreal is seeking a Room Service Supervisor who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset. Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture. The Room Service Supervisor holds a supervisory role that focuses on supporting the room service team as well as overseeing the sequence of service events. He/She participates in leading a team so that they work in an ideal environment, respecting the rules of hygiene, the quality criteria, the Four Seasons standards and all the collaborators. This requires a good team spirit, a refined, elegant, warm personality who will be able to supervise and manage the people under his responsibility and who will also be able to show empathy and generosity to the customers.

Requirements

• Ability to communicate in English and French, both orally and in writing; an intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively.
• Comfortable working in a fast-paced environment.
• Ability to demonstrate a strong team spirit.
• Ability to provide outstanding service to our internal and external customers and suppliers.
• Good interpersonal skills to meet the expectations of a high-end clientele.
• Maintain a professional appearance and conduct yourself in a mature manner and with integrity at all times, including outside performances.
• Attention to detail and ability to multi-task in a dynamic environment.
• Standing/walking, squatting, kneeling multiple times throughout the day.
• Carrying, moving loads of varying weight while following proper gestures and postures.
• Be organized, meticulous and resourceful.
• Creative and self-starter.
• Computer literacy, including a working knowledge of MS Word, Excel and Lotus Notes.

Nice To Haves

• Previous experience in a similar position an asset.
• College diploma in hotel management or related field an asset.

Responsibilities

• Ensure that all guests receive service in compliance with the standards established by management.
• Work closely with the management team and assistant managers to maintain high standards of hygiene, service, and presentation.
• Promote cooperation among all departments, especially with the kitchen.
• Maintain personal hygiene and professional appearance for yourself and the team, in line with hotel standards.
• Monitor equipment and setup, ensuring overall cleanliness in dining areas.
• Organize and participate in departmental meetings and training sessions.
• Supervise service operations continuously, taking prompt and appropriate action to correct any deficiencies.
• Handle financial transactions accurately while adhering to security protocols.
• Ensure strong knowledge of operational systems (e.g., Micros) and emergency procedures to assist guests.
• Assess guest needs promptly, remain calm in unusual situations, and handle complaints and feedback effectively.
• Project a positive, professional, and friendly image, while maintaining effective communication within the team.
• Contribute to menu updates, development of new ideas, and guest awareness of available services.
• Ensure compliance with safety and hygiene standards, including strict control of master keys.
• Perform quality checks for VIP services, monitor floors for tray collection, and uphold service standards.
• Carry out any other tasks assigned by management, supporting staff training and professional growth.

Benefits

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree