Room Service Server - The Willard InterContinental Washington

IHG • Washington, DC

9d • Onsite

About The Position

Truly memorable room service experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Room Service Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

Requirements

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic maths
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to

Responsibilities

• Complete guest payment transactions in accordance with cash and charge procedures
• Answer room service phones, accurately record guest orders, and utilize up-selling techniques to increase sales
• Deliver and serve food and beverages to guest rooms, setting up and serving orders according to specifications and service standards
• Describe menu items, preparation methods, and prices as needed; accommodate guest special food requests within established policies
• Prepare, deliver, and retrieve room service trays, including timely retrieval from guest rooms, hallways, landings, and guest floors within prescribed time periods
• Prepare room service trays according to company specifications; perform set-up and closing side work, stock service stations, make coffee and iced tea, preset trays, and prepare flatware roll-ups
• Prepare, deliver, and retrieve VIP amenities, including coordinating deliveries with appropriate departments and completing necessary amenity preparation such as cutting cheese, bread, and other products
• Promote teamwork and quality service through daily communication and coordination with other departments
• Alert Management to service and safety issues and provide appropriate service recovery gestures according to established guidelines to ensure guest satisfaction
• Maintain cleanliness and presentation standards, including polishing glassware and maintaining beverage service supplies
• Perform other duties as assigned

Benefits

• full uniform
• impressive room discounts
• paid time off
• medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed