Room Service Server (PT & FT) - Luxury Beach Hotel

Pelican Grand Beach Resort, a Noble House Resort•Fort Lauderdale, FL

24d•Onsite

About The Position

Pelican Grand Beach Resort is hiring a Room Service Server to serve food and beverage items to guests in their rooms in a friendly, enthusiastic, professional, and timely manner. The role includes taking and fulfilling room service orders, delivering amenities and orders to guest rooms or the pool deck, supporting restaurant service staff, and maintaining clean dining areas and equipment. The position requires attendance at scheduled training sessions and meetings and flexibility to work varying schedules according to hotel business needs. The role is in a fast-paced hotel environment. Most work tasks are indoors, with temperatures generally controlled by hotel environmental systems, though work may involve exposure to freezer and kitchen extremes. The posting lists both part-time and full-time openings. Full-time benefits include paid time off and insurance coverage; other listed offerings include retirement benefits and matching, employee discounts, parking options, a shift meal, recognition and incentive programs, referral programs, and growth opportunities.

Requirements

Must be able to speak, read, write, and understand English.
Must be able to facilitate the communication process.
Must possess basic computer skills.
Must know appropriate table settings and service ware.
Must be flexible to work varying schedules reflecting hotel business needs.
High school education or equivalent required.
At least 2 years of experience as a food server in a full-service restaurant required.
Customer service experience required.
Must meet the minimum age to serve alcohol.
Food Safety credential required.
Must be able to perform essential functions with or without reasonable accommodation.
Must be able to stand and maintain well-paced mobility for up to 4 hours at a time.
Must be able to maneuver between simultaneous functions at a well-paced rate.
Must regularly lift trays of food or food items weighing up to 30 pounds.
Must frequently push and pull carts and equipment weighing up to 150 pounds.
Must work at a well-paced rate in limited spaces and reach other hotel locations in a timely manner.
Must bend, stoop, squat, and stretch to complete cleaning tasks.
Must have the manual dexterity to use and operate necessary equipment.

Nice To Haves

Enthusiasm, eagerness, and interest.
Responsibility, loyalty, and integrity.
Flexibility and motivation to perform when able to set goals independently.
Ability to work as a self-starter without outside help.

Responsibilities

Take and serve room service orders, using suggestive selling techniques.
Ensure station and table setups are complete and perform side duties assigned by Food and Beverage Managers.
Maintain the condition and cleanliness of dining areas and service equipment.
Attend scheduled training sessions and meetings.
Provide guests with courteous, friendly, and efficient service.
Answer phones using appropriate verbiage.
Set up room service orders thoroughly and promptly.
Deliver food and beverage items to guest rooms and/or the pool deck promptly.
Set up and deliver amenities in a timely manner.
Assist restaurant service staff as needed.
Explain menu items and upsell when warranted.
Execute financial transactions.
Perform side work.
Collect and clear trays from guest room floors.
Maintain service and sanitation standards according to health code regulations.

Benefits

401(k)
401(k) matching
Full-time paid time off
Full-time insurance coverage, including health, medical, vision, dental, hospital coverage, employee assistance program, life and accidental death, pet, and short-term disability
Employee discounts
Multiple parking options
One free meal during the shift
Recognition programs
Incentive programs
Referral programs
Growth opportunities