Room Service Server

Snowbasin Resort•San Diego, CA

26d•Onsite

About The Position

Join our hospitality team and help create unforgettable guest experiences. As a Room Service Server, you will deliver exceptional in-room dining experiences with professionalism, warmth, and efficiency. You will be responsible for ensuring timely delivery of food and beverages, accurate order handling, and personalized service that reflects The Westgate Hotel's commitment to luxury hospitality. This position is ideal for a hospitality professional who enjoys providing attentive guest service, thrives in a fast-paced environment, and takes pride in creating memorable dining experiences for every guest. Classification: Non-Exempt Position Summary The Room Service Server is responsible for delivering exceptional in-room dining experiences while maintaining the highest standards of service, presentation, and professionalism. This role ensures food and beverage orders are accurately processed, prepared for delivery, and served promptly to guest rooms. The Room Service Server works closely with the culinary and restaurant teams to ensure order accuracy, maintain cleanliness of work areas, and provide genuine hospitality throughout each guest interaction. This position also supports the oversight of hotel amenities and contributes to maintaining luxury service standards across all guest touchpoints.

Requirements

High school diploma or equivalent preferred.
Previous food service, restaurant, or hospitality experience preferred.
Experience in a luxury hotel or upscale dining environment is a plus.
Experience using POS systems preferred.
Excellent communication and guest service skills.
Professional appearance and demeanor.
Basic knowledge of food and beverage service.
Ability to multitask and remain organized in a fast-paced environment.
Strong attention to detail and commitment to guest satisfaction.
Flexible schedule including evenings, weekends, and holidays.

Nice To Haves

Experience in a luxury hotel or upscale dining environment is a plus.
Experience using POS systems preferred.

Responsibilities

Deliver food and beverage orders promptly to guest rooms while ensuring presentation and service standards are met.
Accurately record and process guest orders using the hotel's phone system and POS system.
Set up trays and service carts according to hotel specifications and guest preferences.
Retrieve trays and carts from guest rooms and hallways promptly and discreetly.
Maintain cleanliness and organization of the room service area, storage areas, and service equipment.
Answer guest questions regarding menu offerings and provide recommendations when appropriate.
Follow established cash handling and payment processing procedures.
Collaborate with the culinary and restaurant teams to ensure timely service and order accuracy.
Ensure compliance with all food safety, sanitation, and health regulations.
Monitor and assist with hotel amenities to ensure a positive guest experience.
Deliver service that reflects The Westgate Hotel's commitment to excellence in hospitality.
Perform additional duties as assigned to support Food & Beverage operations.