Room Service Server - Part Time

HEI Hotels and Resorts•The Woodlands, TX

About The Position

Work with the Room Service Team to serve guests and ensure a positive guest experience. The role includes setting up and delivering food and beverage orders, amenities, and hospitality-suite service in accordance with hotel policies and standards. The server also maintains sanitation, completes shift side work, responds to guest needs, reports to the shift supervisor, and handles cash according to company procedures.

Requirements

Ability to communicate well with guests.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 lbs. on a continuous schedule, with or without reasonable accommodation.
Ability to transport large trays weighing up to 30 lbs., with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up and deliver food and beverage orders in accordance with company standards, procedures, and policies.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Complete shift side work as outlined in hotel operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
Report all communication to the immediate shift supervisor.
Perform cash-handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.