Room Service Runner

Avion Hospitality Employee Services LLC•Kansas City, MO

20h

About The Position

The Room Service Runner provides high-quality service to guests and servers while maintaining cleanliness and sanitation throughout operating hours. The role serves guests’ food and beverage needs, supports room service and Cafe operations, and helps ensure efficient hotel operations.

Requirements

Clearly convey information and ideas.
Evaluate and select among alternative courses of action quickly and accurately.
Work effectively in stressful, high-pressure situations.
Handle workplace problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
Listen to, understand, and clarify concerns and issues raised by co-workers and guests.
Work with and understand financial information and data, and perform basic arithmetic functions.
Maintain composure and objectivity under pressure.

Responsibilities

Approach guest and associate interactions in a friendly, service-oriented manner.
Maintain attendance according to scheduling and Avion Hospitality standards.
Maintain a professional appearance and grooming, including wearing the required uniform and name tag.
Follow Avion Hospitality standards and regulations to support safe and efficient hotel operations.
Complete opening and closing side work according to standards so guests are served promptly and efficiently.
Serve guests’ food and beverage requirements in a warm, courteous, and professional manner.
Keep the room service area and Cafe wait station clean and tidy.
Follow portion-control and checking procedures.
Be familiar with the P.O.S. system.
Perform cashiering functions, including closing checks and serving guests.
Follow state liquor laws.
Maintain a warm, friendly demeanor.
Keep hallways free of service debris and return room service trays to the kitchen for breakdown and bussing.
Assist in the Cafe/Lobby Lounge during peak periods as needed.
Perform other duties as requested by management.