Room Service Order Taker - Waldorf Astoria Washington DC

Hilton • United States,

2d • Onsite

About The Position

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. As a Room Service Order Taker / Cashier, you’re not just processing in-room dining orders – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner
• Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!
• Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions
• Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelines

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits – including health plans, dental cleanings, and glasses
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed