Room Service Manager

Four Seasons Hotels and Resorts•Nashville, TN

46d•Onsite

About The Position

Four Seasons Hotel Nashville is seeking a Room Service Manager to join their talented team. This role is responsible for overseeing the daily operations of the Room Service Department, ensuring exceptional guest experiences through 24-hour in-room dining and private bar services while maintaining Four Seasons luxury service standards.

Requirements

Two to three years of leadership experience in a Food & Beverage supervisory or assistant management role.
Strong knowledge of food and beverage operations, service standards, labor and cost controls, inventory management, and financial accountability.
Proficiency in food and beverage technology systems and general computer applications.
Excellent leadership, communication, interpersonal, organizational, and problem-solving skills.
Ability to read, write, and communicate effectively in English.
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.

Nice To Haves

College degree in Hospitality, Restaurant Management, or a related field preferred; equivalent experience will be considered.
Prior experience within a luxury hotel environment or mixed-use residential hotel preferred.
Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Responsibilities

Lead, train, coach, motivate, and develop employees within the Room Service Department to ensure exceptional service and adherence to Four Seasons standards.
Oversee the daily operation of the Room Service Department, ensuring efficient and seamless service delivery.
Maintain a visible presence within the operation to enhance guest satisfaction and promptly resolve guest concerns, requests, and service recovery situations.
Ensure comprehensive knowledge and quality standards of all menu items, ingredients, preparation methods, wine, and spirits offerings.
Partner closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and culinary leadership to develop menus, amenities, and service offerings.
Monitor and control labor costs, operating expenses, purchasing, scheduling, inventory, and cash management to achieve financial goals.
Conduct regular inspections of facilities and equipment, making recommendations for maintenance and operational improvements.
Participate in operational meetings to support effective communication and collaboration across departments.
Ensure compliance with company policies, health and safety standards, and established operating procedures.
Foster a positive and professional work environment that reflects the Four Seasons culture and values.

Benefits

Competitive salary, wages, and a comprehensive benefits package.
Excellent training and development opportunities.
Employee discount for stays at Four Seasons Hotels & Resorts worldwide.
Complimentary dry cleaning and care for employee uniforms.
Complimentary employee meals.
Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Plan.
Vacation, Holiday, and Sick Pay.
Disability Coverage and Life Insurance.
Inclusive and diverse employee engagement events throughout the year.
Exclusive travel programs and employee discounts.