Room Service Manager

Four Seasons Hotels and Resorts • Philadelphia, PA

5d • Onsite

About The Position

Four Seasons Hotel Philadelphia at Comcast Center is seeking a Room Service Manager to lead our In-Room Dining operation and deliver exceptional dining experiences for hotel guests and residents. This leadership role is part of the Food & Beverage team and reports to the Assistant Director of Food & Beverage. The Room Service Manager oversees daily operations, supports team development, and ensures the highest standards of service, quality, and guest satisfaction across our 24-hour in-room dining and private bar services.

Requirements

• Previous leadership experience in Food & Beverage, preferably in a luxury hotel, resort, or upscale restaurant environment.
• College degree preferably specializing in hotel/restaurant management or equivalent experience is required
• Two-three years previous experience in Assistant Manager Position in Food & Beverage
• Knowledge of food and beverage operations, including service standards, labor management, cost controls, and inventory management.
• Experience using hotel and restaurant systems such as MICROS, Microsoft Office, OpenTable, payroll, or labor management platforms.
• Strong interpersonal, communication, and team leadership skills.
• A guest-centric mindset with the ability to anticipate needs and create memorable experiences.
• Full-time availability
• Hours may include mornings, evenings, weekends, and holidays based on business needs
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Lead, coach, develop, and support the In-Room Dining team while maintaining Four Seasons service and cultural standards.
• Foster an engaging and positive work environment through training, recognition, and performance management.
• Ensure exceptional guest experiences by actively overseeing operations and resolving guest concerns with professionalism and care.
• Partner with the Assistant Director of Food & Beverage and Culinary leadership to develop menus, amenities, and service offerings that reflect quality and value.
• Maintain strong knowledge of food, beverage, wine, and spirits offerings to support a luxury dining experience.
• Collaborate with hotel departments to ensure seamless communication and operational excellence.
• Support outlet operations as Manager on Duty when required.
• Assist operationally as an Order Taker or Server during peak periods to ensure smooth service delivery.

Benefits

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities within Culinary
• Complimentary room nights at Four Seasons properties worldwide
• Complimentary meals during shifts
• Uniforms and dry cleaning provided
• Discounted Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree