Room Service Manager

Four Seasons • Boston, MA

9d • Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Room Service Manager! This role is responsible for the overall operation of the Room Service Department, ensuring high standards of service, quality, and guest satisfaction. The manager will oversee staff, manage expenses, and contribute to the strategic planning of the outlet.

Requirements

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Two to three years previous experience in management position in Food & Beverage.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.
• Must already be legally permitted to work in the United States.
• Applicants without valid work authorization for the United States will not be considered.

Nice To Haves

• Current Four Seasons managers may qualify for L-1 visa sponsorship.

Responsibilities

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
• Long-range strategic planning for outlet operation.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
• Work closely with the Director of Food & Beverage and Executive Sous Chef to design effective menu and amenity options while ensuring excellent product quality at a fair price.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Benefits

• Salary Range: $85,490 - $89,115
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree