Room Service food runner

Makeready LLC•San Antonio, TX

1d•Onsite

About The Position

The Room Service Food Runner plays a vital role in ensuring an exceptional dining experience for hotel guests by delivering food orders promptly and accurately to their rooms. This position requires close coordination with kitchen staff and room service attendants to maintain the quality and presentation of meals during transit. The Food Runner is responsible for verifying orders, handling food with care, and providing courteous service that reflects the hotel's commitment to guest satisfaction. Additionally, this role involves maintaining cleanliness and organization of the service area and equipment to support efficient operations. Ultimately, the Food Runner contributes to the overall guest experience by facilitating timely and professional delivery of room service orders.

Requirements

High school diploma or equivalent.
Previous experience in food service, hospitality, or a related customer-facing role.
Ability to stand and walk for extended periods and carry trays or food items safely.
Basic knowledge of food safety and hygiene practices.
Strong communication skills and a customer service-oriented attitude.
Strong organizational skills daily to manage multiple orders efficiently and ensure timely delivery.
Effective communication skills are essential for coordinating with kitchen staff and responding to guest needs professionally.
Physical stamina and attention to detail are critical for handling food safely and maintaining presentation standards during transport.
Customer service skills are applied continuously to create a positive guest experience through courteous and attentive interactions.
Knowledge of food safety protocols ensures compliance with health regulations and supports the hotel's reputation for quality and safety.

Nice To Haves

Experience working in a hotel or upscale hospitality environment.
Familiarity with room service operations and order management systems.
Certification in food handling or safety (e.g., ServSafe).
Ability to work flexible hours including evenings, weekends, and holidays.
Multilingual skills to assist a diverse guest population.

Responsibilities

Receive and verify room service orders from the kitchen and room service team to ensure accuracy and completeness.
Deliver food and beverage orders to guest rooms promptly while maintaining proper temperature and presentation standards.
Communicate effectively with kitchen staff and room service attendants to coordinate order preparation and delivery times.
Assist in setting up trays and ensuring all necessary condiments, utensils, and accompaniments are included with each order.
Maintain cleanliness and organization of food delivery carts and service areas in compliance with health and safety standards.
Respond courteously to guest inquiries or requests related to room service delivery and escalate any issues to supervisors as needed.
Adhere to hotel policies and procedures regarding food handling, hygiene, and guest privacy at all times.