Room Service Coordinator

Cottage Health • Goleta, CA

10d • Onsite

About The Position

Goleta Valley Cottage Hospital seeks a Room Service Coordinator for their Nutrition department responsible for providing service excellence to patients and guests in the selection of room service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician generated dietary orders. Major accountabilities include: Responsible for maximum patient/guest satisfaction with the meal ordering process. Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff. Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary. Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor.

Requirements

• Basic skills in MS Word, Excel, and Outlook.
• 35 wpm typing/keyboarding speed.
• 2 years experience in customer service, telephone call /service center, or nutrition.
• California Food Handlers Card or ServSafe Certificate within 7 days of hire.

Nice To Haves

• 2 or more years of college.
• Nutrition software experience.
• 2 years in a healthcare diet office or equivalent experience.
• A Bachelor's degree in nutrition or food science can be used in lieu of experience.

Responsibilities

• Responsible for maximum patient/guest satisfaction with the meal ordering process.
• Utilizes interpersonal and customer service skills to create a positive room service dining experience/outcome for all patients, guests, and staff.
• Assists patients and caregivers in making appropriate menu selections in accordance with dietary restrictions and meal patterns and offers appropriate substitutions where necessary.
• Appropriately obtains approval for overrides to diet restrictions and/or allergies from Diet Specialist and/or Supervisor.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree