Room Service Coordinator

Four Seasons Hotels and Resorts•Baltimore, MD

4d•$23•Onsite

About The Position

The Room Service Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate the delivery of orders according to Four Seasons Standards. This role involves answering the telephone with courteous and efficient etiquette, obtaining all necessary information to process guest orders, and describing menu items with vivid details about their origin, taste, and preparation. The coordinator will communicate orders and special requests to the kitchen via the hotel's point-of-sales system, verify completed orders against the original request, and coordinate timely delivery to guest rooms to ensure food quality. Responsibilities also include accurately closing guest checks, recording charges and gratuities, anticipating guest needs, ensuring satisfaction, offering suggestions, and responding urgently to guest concerns. Additionally, the coordinator will manage amenity deliveries by ensuring requests are received, filed, ordered from the kitchen, and delivered promptly and accurately.

Requirements

Work authorization in the United States required.

Responsibilities

Take guest in-room dining orders.
Communicate special requests to the kitchen.
Coordinate delivery of orders according to Four Seasons Standards.
Answer telephone using courteous, efficient telephone etiquette.
Obtain all information necessary to process the guest’s order.
Describe the selection of food & beverage menu items to guests with vivid descriptions.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
Check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner.
Properly and accurately close guest checks.
Record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions.
Respond urgently and appropriately to guest concerns and requests.
Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.