Room Service Cashier - Room Service 2

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

2d•Onsite

About The Position

Under the supervision of the Room Service Supervisor, the incumbent takes and records food and beverage orders for in room dining and processes payments for these orders.

Requirements

High School diploma or equivalent required
Previous cashiering/money handling experience of at least six (6) months in a fast-paced environment required or an equivalent combination of education and/or experience.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Take guest orders for in-room dining and communicate orders to kitchen staff.
Courteously answers phone and responds to guest needs in a prompt manner.
Accurately enter guest checks in the computer system, apply monies received and make accurate change.
Enter individual menu items into the computer system.
Verify room charges, processes credit card payments, batches "tip" slips for server gratuities.
Ensure all amenities are prepared and delivered on a timely basis to the proper room.
Perform follow up calls to guests after delivery to ensure he/she is satisfied with service provided.
Maintain current knowledge of rules, regulations, policies and procedures including precheck and cashiering procedures.
Accurately count, document and run required financial reports at open and close of each shift.
Ensure cleanliness and orderliness of working area.
Ensure guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines.
Follow all service and phone standards.
Perform other duties as assigned.