Room Service Attendant

Seneca Gaming Corporation•Niagara Falls, NY

9h•Onsite

About The Position

The Room Service Attendant is responsible for ensuring that all guests’ mini-bars are correctly stocked, while maintaining high standards of cleanliness and presentability of product. The Attendant is also responsible for removing all room service carts and trays from hotel room hallways, and for assisting the Room Service Servers with whatever service needs are necessary. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or its equivalent preferred.
High school level reading, writing and computation skills.
Ability to communicate in English.
Must be able to work in a fast pace, busy and noisy environment.
Six (6) months previous food and beverage experience in an upscale outlet.
Position requires the ability to perform wait and server standards within a specific time frame.
Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to six (6) hours.
Must be able to carry up to fifty (50) pounds.
Must have the ability to work indoors as well as in extreme temperatures.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.

Responsibilities

Report to work on time, well-groomed in full uniform with badge on upper left side of uniform.
Provide prompt, friendly, and courteous service of food and beverage to all our guests.
Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
Review computer generated re-supply list and set up mini-bar re-stock cart.
Follow proper procedures for public areas and entering guest rooms.
Open and clear all mini bars that either have the seal broken or that show on the computer printout as “open mini bars”.
Ensure that trays on top of the bar are correctly filled with guest supplies.
Verify inventory and replace all open mini bars’ product to required par levels.
Submit variance reports to manager.
Remove all room service trays and carts from hotel hallways, breakdown the carts and trays and ensure cleanliness before storing in the pantry.
Collect and submit all room service door hangers before the end of shift.
Stock, organize and clean the room service pantry, including, but not limited to: folding napkins, prepping kitchen items, setting up stations, stocking room service trays and carts and maintaining the cleanliness of the station and all supplies.
Perform any duties assigned by the manager or shift manager.
Report any damage or maintenance defects to shift manager.
Assist guests with any requests by notifying shift manager of additional needs.
Assist all employees in performing their duties whenever required and work as one team.
Work in a designated area, be attentive to guests at all times and exceed guest’s expectations.
Adhere to all policies and procedures pertaining to liquor laws.
Be knowledgeable of Seneca Niagara Casino and Hotel’s history as well as the map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.