Room Service Attendant

Banner Health•Fort Collins, CO

8d•$16 - $24•Onsite

About The Position

Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today. North Colorado Medical Center has been a leader in providing the latest health care facilities, technology and service to Weld County, northern Colorado and our surrounding multi-state region for more than 100 years. Join our Culinary Services team at Banner Health! When you do, you will be working alongside our staff in the kitchen and on the floors. Room Service Attendants help prepare room service trays, deliver trays to our patients, clean patient trays, and help in the kitchen. As a Room Service Attendant, you will be on your feet 90% of the day and on average take 15-20,000 steps. Banner Fort Collins Medical Center is a full-service, acute-care hospital offering emergency care, orthopedics, general surgery, women’s health, gastroenterology, urology, pulmonology, intensive care and other medical and surgical services. When everyone belongs, life is better, and that is why we are committed to delivering the highest level of quality and safe care. Those who deliver care in our facility will ensure the resources used are aligned to meet the needs of the diverse population in our community. POSITION SUMMARY This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Requirements

Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire.
For BSS team members in Tucson and Colorado, the food handlers' card is not required.
This position requires effective interpersonal communication skills and a friendly customer service attitude.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems.
Requires the ability to learn food handling regulations and pass certification tests as required.
Must have demonstrated effective customer service skills.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services preferred.
Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.

Responsibilities

Visits patients to obtain or discuss menu selections based upon dietary orders.
Enters or records all daily patient meal selections and preferences for one or more patient units.
Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients.
Requests Diet Tech or Dietitian assistance when needed.
Edits patient menus as required.
Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
Maintains food handling and sanitation standards to meet licensing agency requirements.
Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians.
Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards.
Resolves minor problems with patient menus and trays.