Room Service Associate (Per Diem, Evenings)

Nicklaus Children's Hospital•Miami, FL

About The Position

The Room Service Associate supports patient tray line operations by preparing and delivering patient meal trays accurately and promptly, stocking supplies, and cleaning workstations. The role provides patients and families with timely, courteous service and maintains a clean, comfortable environment. It also supports Diet Office operations by following prescribed diet orders, processing menus with diet office automation/software, taking patient meal orders, and communicating relevant information to dietitians or supervisors. The position also processes and delivers enteral supplies and handles guest meal credit card transactions while protecting customer information.

Requirements

Active SafeStaff Certification is required within 30 days of hire.
Ability to communicate sufficiently in English, verbally and in writing, to request supplies and label food items correctly.
Knowledge of food safety and state safety and regulatory guidelines.
Ability to follow simple verbal instructions and complete repetitive tasks.
Ability to use and maintain food service equipment, including a microwave, blender, thermometer, refrigerator, patient food carts, and scale.
Ability to build interpersonal relationships, collaborate with coworkers, and work in a team-oriented environment.
Ability to interact positively, pleasantly, and enthusiastically with customers and coworkers.
Ability to learn quickly and retain knowledge of products and procedures.
Availability and ability to work flexible hours that may include early mornings, evenings, weekends, nights, and holidays.
Ability to work in a fast-paced environment, multitask, prioritize, and keep requests and tasks organized.
Knowledge of age-appropriate foods for patients.
Ability to monitor patient allergies and take appropriate steps.
Ability to maintain confidentiality of sensitive patient and guest information.
Excellent written and verbal communication skills, including phone etiquette.
Interpersonal and organizational skills.
Ability to perform data entry while answering customer calls.
Self-motivated and able to work in an unsupervised environment.

Nice To Haves

High school education or equivalent.
Prior food service experience.
Experience with the CBORD System.
Knowledge of Spanish.

Responsibilities

Greet customers warmly and professionally, prioritize customer service, build rapport, and provide service recovery when needed.
Assemble trays according to service tickets, prescribed diets, restrictions, preferences, and portion standards, and deliver patient trays within 60 minutes.
Respond to patient and family needs, answer questions about food recipes, ingredients, and preparation, and maintain a positive attitude.
Verify patient identity verbally using the meal tray ticket before delivering a tray.
Stock, restock, rotate, and store food and related supplies according to established standards and the First In First Out method.
Follow departmental and organizational safety, security, and operating policies and procedures.
Maintain a safe and sanitary work environment, including hand hygiene, cleaning and sanitizing patient food carts, and completing temperature audits and documentation; notify a lead, supervisor, or manager of temperature concerns.
Maintain a calm, professional demeanor during high-volume periods or unusual events.
Perform tray quality assurance by checking temperature, portions, and presentation, and document checks according to standards.
Supply nursing unit kitchenettes with nourishments and supplies.
Assist in the Diet Office by answering patient calls, placing diet orders, entering data, communicating pertinent information, and ensuring selections comply with prescribed diets, allergies, and age requirements.
Process guest meal credit card transactions promptly and safeguard customer information.
Keep the work area clean and organized.
Cover positions and support coworkers during breaks.
Report customer complaints, potential hazards, employee accidents, and operational inconsistencies to the leader on duty.