Room Service Associate (Per Diem, Evenings)

Nicklaus Children's•Miami, FL

About The Position

The Room Service Associate supports patient tray line operations by accurately and promptly delivering meal trays, stocking supplies, and cleaning workstations. The role provides patients and families with responsive service while maintaining a clean and comfortable environment. It follows Diet Office procedures to ensure meals comply with prescribed diet orders, processes menus using diet office automation and software, and handles enteral supplies. The associate builds rapport with customers and demonstrates empathy and compassion, including when assisting customers by phone. The associate assembles and delivers trays according to service tickets, diet restrictions, and preferences; verifies patient identity; and checks tray temperature, portions, and presentation. Other duties include stocking and rotating food supplies, maintaining sanitation and temperature records, supplying nursing-unit kitchenettes, helping with Diet Office calls and order entry, processing guest meal credit card transactions, and supporting coworkers as needed. The position requires following food safety and organizational procedures, keeping the work area organized, and reporting complaints, hazards, accidents, or operational issues to the leader on duty.

Requirements

Active SafeStaff Certification is required within 30 days of hire.
Ability to communicate sufficiently in English, verbally and in writing, to request supplies and properly label food items.
Knowledge of food safety regulations and state safety guidelines.
Ability to follow simple verbal instructions and perform repetitive tasks.
Ability to use and maintain food service equipment, including a microwave, blender, thermometer, refrigerator, patient food carts, and scale.
Ability to build interpersonal relationships, collaborate with team members, and interact positively and enthusiastically with customers and coworkers.
Ability to learn quickly and retain knowledge of the establishment's products and procedures.
Availability to work flexible hours that may include early mornings, evenings, weekends, nights, and holidays.
Ability to work in a fast-paced environment, multitask, and keep tasks and requests organized.
Knowledge of age-appropriate foods for patients and ability to monitor patient allergies and take appropriate steps.
Ability to maintain confidentiality of sensitive patient and guest information.
Strong written and verbal communication skills, particularly phone etiquette; interpersonal and organizational skills.
Ability to perform data entry while answering customer calls.
Self-motivated and able to work in an unsupervised environment.

Nice To Haves

High school education or equivalent is preferred.
Prior food service experience is highly preferred.
Experience with the CBORD System is highly preferred.
Knowledge of Spanish is helpful.

Responsibilities

Greet customers warmly and professionally, provide customer-focused service, and assist with service recovery when needed.
Assemble patient meal trays according to service tickets, portion requirements, diet orders, restrictions, and preferences; deliver trays within 60 minutes when assisting with room service delivery.
Respond to patient and family needs, answer questions about recipes, ingredients, and preparation, and maintain a positive attitude.
Verify patient identity verbally using the meal tray ticket before delivering a tray.
Stock, restock, rotate, and store food and related supplies according to established standards, including the First In First Out method.
Follow departmental and organizational safety and security policies and sanitation requirements, including hand hygiene, washing and sanitizing patient food carts, and completing temperature audits and documentation.
Notify the Lead, Supervisor, or Manager when food items or equipment are outside required temperature conditions.
Maintain a calm and professional demeanor during high-volume periods or unusual events.
Perform quality assurance checks of tray temperature, portions, and presentation, and document results according to standards.
Supply nursing units with nourishments and kitchenette supplies as needed.
Assist in the Diet Office by answering patient calls, entering diet orders and data, communicating pertinent information to dietitians or supervisors, and ensuring selections comply with prescribed diets, allergies, and age requirements.
Process guest meal credit card transactions promptly and safeguard customer information.
Keep the work area clean and organized.
Cover positions and support coworkers during breaks.
Report customer complaints, potential hazards, employee accidents, and operational inconsistencies to the leader on duty.