Room Service Assistant - Full Time

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves performing a variety of duties related to food service for patients, serving meals and snacks professionally, ensuring floor supplies are rotated and maintained, and delivering room service menus while assessing patients' ability to use the ordering system. The position requires effective communication with nursing staff, nutrition techs, dietitians, and call center staff, as well as utilizing computerized systems for diet sheets, patient information, and meal orders. Compliance with HACCP guidelines is essential. The role also involves obtaining and processing meal orders, verifying diet order parameters, and providing appropriate menus. Excellent customer service, listening skills, and effective communication with colleagues and nursing staff are continuously expected, along with maintaining quality control standards.

Requirements

Must have great customer service.
Direct customer service experience preferred.
Previous food service experience and/or work with therapeutic diets preferred.
On-the-job training provided.

Nice To Haves

Direct customer service experience
Previous food service experience
Work with therapeutic diets

Responsibilities

Serves meals and snacks to patients in a professional manner.
Ensures rotation of floor supplies and maintains supplies up to PAR levels.
Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
Assesses patients’ ability to utilize the meal order system.
Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
Provides appropriate menu for diet.
Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
Establishes effective working relationships with co-workers, supervisors and nursing staff.
Evaluates and maintains quality control standards.