Room Service Assistant - Full Time
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This full-time Room Service Assistant position involves performing a variety of duties related to food service for patients. The role includes serving meals and snacks to patients in a professional manner, ensuring the rotation and maintenance of floor supplies up to PAR (Periodic Automatic Replenishment) levels, and delivering appropriate room service menus while instructing patients on meal ordering systems and assessing their ability to utilize them. The assistant will communicate effectively and timely with nursing staff, nutrition techs, dietitians, and call center staff. Responsibilities also include using computerized diet sheets, accessing the patient computer system, retrieving completed meals from patients' rooms, and recording intake and calorie count information. The position requires maintaining compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines and obtaining, transcribing, and processing meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters and providing appropriate menus for specific diets. Excellent customer service skills, listening skills, and the ability to establish effective working relationships with co-workers, supervisors, and nursing staff are essential, as is evaluating and maintaining quality control standards.
Requirements
- Excellent customer service skills continuously
Nice To Haves
- Direct customer service experience
- Previous food service experience
- Work with therapeutic diets
Responsibilities
- Performs a variety of duties involved with food service for patients
- Serves meals and snacks to patients in a professional manner
- Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels
- Delivers appropriate room service menus to patients, instructing patients on meal ordering systems
- Assesses patients’ ability to utilize the meal order system
- Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff
- Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information
- Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines
- Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters
- Provides appropriate menu for diet
- Possesses excellent customer service skills continuously
- Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff
- Establishes effective working relationships with co-workers, supervisors and nursing staff
- Evaluates and maintains quality control standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
