Room Service Assistant Manager

BHC • Charleston, SC

5d • Onsite

About The Position

The Room Service Assistant Manager at The Charleston Place supports the Room Service Manager in overseeing all aspects of room service operations, including delivering food and beverages to guest rooms, ensuring exceptional service, and maintaining high standards of quality and cleanliness. The Room Service Assistant Manager will assist in scheduling, training, and supervising staff, as well as handling guest inquiries and complaints.

Requirements

• Previous experience in room service or food and beverage operations
• Strong leadership and communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Knowledge of food and beverage operations
• Ability to work evenings, weekends, and holidays as required
• High school diploma or equivalent required
• Food Handler's Certificate required

Nice To Haves

• Degree in Hospitality Management or related field preferred
• ServSafe Certification preferred

Responsibilities

• Assist the Room Service Manager in managing and overseeing all room service operations
• Help schedule, train, and supervise room service staff
• Ensure prompt and courteous delivery of food and beverages to guest rooms
• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation
• Help handle guest inquiries and complaints in a professional and timely manner
• Collaborate with the Room Service Manager to develop and implement new menu items and promotions
• Assist in monitoring and controlling food and labor costs to meet budgetary guidelines
• Ensure compliance with all health and safety regulations
• Assist in maintaining inventory and ordering supplies as needed
• Perform other duties as assigned

Benefits

• A career at BHC is an opportunity to grow, innovate, and make a lasting impact.
• Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment.
• Your talents are recognized.
• Your ambitions are encouraged.
• Your work truly matters.
• Join us and discover where your journey at BHC can take you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED