In Room Dinning Coordinator
Four Seasons Hotels and Resorts•Puerto Rico, TX
•Onsite
About The Position
In Room Dinning Coordinator
Requirements
- High school education or equivalent exper
Responsibilities
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
- Monitor our other mobile platforms on which guests can place orders or communicate with us. Reply to guest enquiries, and assist them in a timely and courteous manner.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- Stock and order items.
- Assist in setting tray tables for delivery.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
