In Room Dining Supervisor

Omni Hotels & Resorts•Hot Springs, VA

3d•Onsite

About The Position

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Overview: The Supervisor is responsible for supervising the activities of the room service staff. Their main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of Assistant Room Service Manager.

Requirements

Good communication skills both written and verbal
Enthusiastic and friendly with a positive attitude
Must have previous food and beverage experience in fine dining or hotel
Must be able to work a flexible schedule including AM & PM shifts, weekends and holidays
Minimum high school diploma
Must have TIPS Certification & food certification.
Must be able to work a flexible schedule including weekends and holidays
Candidates must be able to speak fluent English

Nice To Haves

Room Service experience is preferred

Responsibilities

Ensure optimal performance in the day-to-day operation.
Assist Room Service Manager and Assistant Room Service Manager in training of the staff.
Check the waiters' orders and set-up.
Control order load of the waiters.
Assign waiters and service attendants duties.
Check on tray and table removal.
Establish and maintain cohesive and effective Associate relations.
Inspect daily set-up, presentation and delivery of amenities.
Handle the execution of the hospitality.
Maintain guest contact.
Conduct administrative work requirements.
Performs related duties and special projects.
Provides functional assistance and directions to the Room Service operation.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.