In Room Dining Server Overnight

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

5d • Onsite

About The Position

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service and guest satisfaction. This position is for the Third Shift (Overnight).

Requirements

• High School Diploma or equivalent
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Customer Service skills
• Ability to work the third shifts as well as some weekends and holidays
• Able to work overtime as needed
• Ability to talk, hear, see, stand, walk, bend, kneel, stoop, crouch, crawl, climb, reach and perform repetitive motions.
• Able to work in a fast paced, stressful environment
• Ability to push, pull, lift, carry or otherwise move up to 50 lbs.

Nice To Haves

• Related hospitality experience preferred

Responsibilities

• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by The Ballantyne Hotel standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set-up and deliver all VIP amenities.
• Service all hospitality suites in accordance with BEO and established policy and procedures.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with The Ballantyne Hotel policies and procedures.
• Maintain all inventories of needed supplies.
• Answer the telephone and take all customer orders in accordance with operating policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED