In Room Dining Coordinator

Four Seasons Hotels and Resorts•Puerto Rico, TX

3d•Onsite

About The Position

This role involves managing room dining orders and guest communications, ensuring adherence to Four Seasons standards. The coordinator will handle telephone orders, monitor mobile platforms, communicate with the kitchen, anticipate guest needs, and coordinate amenity deliveries. The position requires working harmoniously with colleagues and complying with company work rules.

Requirements

High school education or equivalent experience
Courteous, efficient telephone etiquette
Ability to obtain all information necessary to process guest orders
Ability to describe food & beverage menu items with vivid descriptions of origin, taste, and preparation methods
Ability to monitor mobile platforms and reply to guest inquiries
Ability to communicate guest orders including special needs or requests to the kitchen using the hotel’s point-of-sales system
Ability to check completed kitchen orders with the guest’s original order
Ability to coordinate delivery of items to guestrooms in a timely manner
Ability to properly and accurately close guest checks
Ability to record guest charges and gratuities
Ability to anticipate guest needs, ascertain satisfaction, and offer suggestions
Ability to respond urgently and appropriately to guest concerns and requests
Ability to coordinate amenity delivery
Compliance with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
Ability to work harmoniously and professionally with co-workers and supervisors

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Monitor other mobile platforms on which guests can place orders or communicate with us.
Reply to guest enquiries, and assist them in a timely and courteous manner.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
Check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
Properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions.
Respond urgently and appropriately to guest concerns and requests.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.
Stock and order items.
Assist in setting tray tables for delivery.