Room Block Coordinator

MGM Resorts • Las Vegas, NV

18h • Onsite

About The Position

The Group Housing Rooms Block Coordinator partners with internal partners in Housing and Revenue to help set the stage for a successful group guest experience. This role requires passion for service, strong communication skills, and the ability to problem-solve. By understanding each client's unique stories and needs, the coordinator will own their experience to create WOW moments and memories. The Group Housing Rooms Block Coordinator works out of an off-site Corporate location and supports group and convention room blocks for local Las Vegas properties, ranging from 10-5,000 room nights at peak. The Room Blocks Specialist works closely with the Housing, Sales and Revenue teams in managing the overall accuracy, balancing, and optimization of the contracted inventory, rates, upsells and reporting for the department.

Requirements

• High School Diploma or GED
• 2+ Years of Prior Relevant Experience - Front Desk or Housing experience
• Experience with Property Management Systems (i.e. Opera, Amadeus & Passkey)
• Microsoft Office (Word, Excel, Outlook)
• Strong communication skills, both oral and written
• Strong statistical and analytical skills

Responsibilities

• Closely monitors, and manages contracted group room blocks, pick-ups, upsell optimization, and inventory adjustments.
• Manages the group room block and pick up meetings, providing updates for all groups and any historical patterns and circumstances which may either negatively or positively impact room inventory/revenue during block review meetings with Group Housing, Revenue and Sales leadership.
• Develops and maintains new and improved reporting tools and techniques in our various inventory systems (Passkey, Delphi, and Opera), thus creating efficiencies in the tools, processes, and resources allocated to our room blocks management.
• Closely monitors hotel inventory availability against contracted group blocks, managing upsell inventory to assist and support in contributing to attrition recovery and room type balancing for pre-arrival needs.
• Establishes and maintains effective working relationships with all departments that support the groups segment within the company, including but not limited to Convention Sales and Services, Revenue and Hotel Operations.
• Maintains consistent communication with the Housing teams in ensuring the most accurate and up to date information is available for block and pick up decisions, including but not limited to group registration opening dates, historical patterns, upsell opportunities, rooming list utilization pace management and other pertinent details.
• Ability to thrive in a collaborative team environment or actively contributes to a work environment that promotes teamwork and mutual respect and values diversity.
• Supports the Group Housing teams and partners with the Passkey teams in ensuring we run relevant campaigns and support the creation and execution of targeted campaigns through our Passkey system.
• Performs all of the functions of a Group Housing Specialists at a high level of expertise, supporting business demands as necessary and offering technical guidance/assistance as needed.
• Monitors any 3rd party group booking channel platforms to ensure accuracy of hotel information and suggest changes as necessary.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free parking on and off-shift.
• Health & Income Protection benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED