Room Attendant - Housekeeping Department

Peregrine Hospitality•Clearwater, FL

22d

About The Position

The Room Attendant/Housekeeper cleans guest rooms and public areas to uphold hotel service standards. This team-oriented role requires completing assigned duties, maintaining excellent customer service and positive coworker interactions, following supervisors’ instructions, and observing safety procedures to support an enjoyable guest experience. Responsibilities include cleaning and stocking bathrooms; making beds with clean linens; cleaning walls, windows, doors, floors, furniture, and fixtures; replacing linens and guestroom supplies; and maintaining the cleanliness, sanitation, and organization of assigned guestroom floors and public areas. The attendant reports maintenance needs, completes deep-cleaning and recurring room-cleanliness projects, maintains and restocks the linen cart, handles lost-and-found items, and responds promptly to guest requests. The role also involves following hotel procedures and service standards, working with coworkers and other departments, and completing other duties assigned by management. The position requires at least three months of housekeeping or relevant experience. Flexible scheduled shifts based on business needs and sometimes long hours are required. Physical duties include standing and walking for extended periods; bending, twisting, pushing, pulling, stooping, and kneeling; and lifting or carrying up to 50 pounds. The attendant must communicate effectively with guests, coworkers, management, and vendors, and use required personal protective equipment and tools as appropriate.

Requirements

At least 3 months of experience in housekeeping or relevant experience.
Ability to prioritize and work efficiently with limited supervision.
Detail-oriented, with the ability to multitask efficiently and organize and follow up on work.
Ability to speak, understand, and communicate in the primary language or languages used in the workplace.
Excellent communication and organizational skills.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions thoroughly, understand guest service needs, and work cohesively with coworkers.
Ability to push, pull, bend, squat, and lift regularly up to 50 pounds; transport up to 50 pounds.
Ability to stand and walk for extended periods and to bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and telephone conversations.
Ability to communicate satisfactorily with guests, management, and coworkers.
Ability to use required tools and equipment and wear personal protective equipment as needed for assigned duties.
Willingness to work flexible scheduled shifts based on business needs and flexible or long hours when required.

Responsibilities

Clean and fully stock guest bathrooms with guest supplies.
Make beds using appropriate clean linen and pillows.
Dust and clean walls, windows, and the inside of sliding doors.
Report maintenance needs and items to be removed from rooms, such as refrigerators, rollaways, and cribs.
Complete special deep-cleaning projects and recurring projects to maintain room cleanliness.
Stock the linen cart with required supplies and tools, and return and restock it at the end of the shift.
Vacuum, mop, and clean floors.
Anticipate guest needs, respond promptly, and acknowledge guest service requests.
Maintain cleanliness, sanitation, and organization of assigned areas, including guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers.
Use cleaning chemicals appropriate for designated surfaces in accordance with OSHA regulations and hotel requirements.
Remove dirty terry and linen and replace them with clean items according to the designated layout.
Replace guestroom items required by standard operating procedures and room type; replenish supplies and towels as required.
Remove trash, dust, debris, and foreign particles from furniture, drapes, minibars, doors, walls, and fixtures.
Turn over lost-and-found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operating procedures, and safety and security procedures.
Work cohesively with coworkers and other departments as part of a team.
Follow applicable policies and procedures while striving to improve operating standards.
Meet attendance and reliability standards.
Perform additional duties assigned by management.