Room Attendant 1- InterContinental Boston
About The Position
As a Room Attendant, you will ensure that our rooms and suites are always 'fresh and welcoming' for our guests after a busy day, creating a haven for them to escape and relax in, or get some last-minute work done. You will make sure our rooms are always at their best, going beyond standards to make each room special and memorable for guests. You will also be happy to assist guests with requests such as a toothbrush or directions, keep your supervisor updated on room service progress, and alert them to any necessary repairs. Safety awareness is crucial, requiring adherence to established safety procedures and wearing protective equipment when needed. Organization is key to keeping track of supplies and amenities, minimizing waste, and logging any lost and found property. You will maintain a professional appearance by wearing your uniform with pride and may be involved in other ad-hoc duties, deep cleaning projects, turndown duties, or other assigned tasks. Additionally, you will monitor and control supplies and amenities, report and log lost and found items, and collaborate with other departments to ensure excellent quality and service.
Requirements
- Fitness is important as it's a physical role and you'll be on your feet most of the day.
- Strength to occasionally lift items up to 50 pounds / 23 kilograms and/or push/pull heavy objects.
- Ability to bend and kneel to complete some activities.
- Literacy skills including reading, writing, and basic math skills.
- Flexible attitude to shifts, including nights, weekends, and/or holidays.
Responsibilities
- Ensure rooms and suites are clean, fresh, and welcoming for guests.
- Make rooms special and memorable for guests.
- Assist guests with requests such as toiletries or directions.
- Update supervisor on room service progress and report needed repairs.
- Follow established safety procedures and wear protective equipment.
- Monitor and control supplies and amenities, minimizing waste.
- Log and turn in lost and found property.
- Wear uniform and maintain professional appearance.
- Perform other ad-hoc duties as required.
- Assist with deep cleaning projects.
- Perform turndown duties.
- Work as part of a team and communicate with other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
