Room Attendant-1

Pyramid Global Hospitality•Boston, MA

12d•$25 - $27•Onsite

About The Position

In 2027, this property is undergoing a full-scale reinvention into a lifestyle brand Tapestry by Hilton. The Room Attendant role is central to this transformation, focusing on creating an elevated guest room experience where every detail communicates care, quality, and intention. This role is for a hospitality professional who takes pride in their work, understanding that a perfectly made bed, a spotless bathroom, and a fresh-smelling room are the foundation of a great guest experience. The era of generic hotel housekeeping is over; today's travelers expect more than a clean room, they expect a room that feels intentional, with crisp linens, staged bathrooms, and thoughtfully placed amenities. The Room Attendant will be responsible for maintaining the highest standards of hygiene, organization, and attention to detail, ensuring every room reflects the quality and care of a lifestyle brand. This role requires personal pride, meticulous attention to detail, and a commitment to delivering exceptional guest experiences.

Requirements

Previous housekeeping or cleaning experience in a hotel, resort, or similar hospitality environment preferred but not required. Willing to train the right person who brings the right attitude.
Strong attention to detail and personal pride in delivering high-quality, consistent work.
Ability to work independently and manage your time effectively across a full room assignment.
Physical ability to stand, walk, bend, kneel, and lift up to 25 pounds for extended periods throughout a shift.
Reliability and punctuality.
Flexibility to work varied schedules, including weekends, holidays, and early morning or evening shifts as needed.
Basic English communication skills for guest interaction and team coordination.

Nice To Haves

Experience in a lifestyle, boutique, or upscale hotel environment where room presentation goes beyond basic cleanliness.
Familiarity with eco-friendly cleaning practices and sustainable housekeeping operations.
Knowledge of proper handling and use of commercial cleaning chemicals and equipment.
A genuine interest in hospitality and a desire to grow within the industry.
Bilingual or multilingual proficiency.
Experience with hotel property management systems for room status updates.

Responsibilities

Clean and service assigned guest rooms according to hotel standards, including making beds, vacuuming, dusting, sanitizing bathrooms, replenishing amenities, and ensuring every surface is spotless.
Follow the property's room setup standards for the lifestyle brand, paying close attention to linen presentation, towel folding, amenity placement, and the overall look and feel of each room.
Inspect each room upon completion to ensure it meets quality standards before marking it ready for guest arrival. If something is not right, fix it before you leave.
Handle check-out rooms, stayover rooms, and deep cleans with equal care and consistency, adjusting your approach based on guest preferences and special requests noted in the system.
Report any maintenance issues, damaged items, or safety concerns to the Housekeeping Supervisor or Engineering immediately.
Manage your room assignment sheet efficiently, prioritizing rooms based on guest arrivals, VIP requests, and operational needs.
Maintain strict adherence to health, safety, and sanitation standards, including proper use of cleaning chemicals, PPE, and infection control procedures.
Follow lost and found procedures for any guest items discovered during room cleaning.
Keep your housekeeping cart organized, stocked, and presentable at all times.
Stay current on all hotel policies and procedures related to housekeeping operations, guest privacy, security protocols, and brand standards.
Participate in ongoing training programs related to cleaning techniques, brand standards, safety procedures, and guest service excellence.
Greet guests warmly and professionally whenever you encounter them in hallways, elevators, or common areas.
Respond to guest requests for extra towels, pillows, blankets, amenities, or other items promptly and with a genuine willingness to help.
Communicate effectively with the Housekeeping Supervisor, front desk, and fellow team members to coordinate room status updates, special requests, and any issues that arise during your shift.
Respect guest privacy and confidentiality at all times.
Follow do-not-disturb protocols and knock-and-announce procedures consistently.
Contribute to a positive team environment by supporting fellow Room Attendants, helping with shared areas, and maintaining open communication with your supervisors.
Assist with cleaning and maintaining public areas, hallways, stairwells, elevators, and back-of-house spaces as assigned.
Support turndown service, special event room preparations, and other housekeeping functions as needed.
Assist with laundry operations, linen counts, and supply inventory as directed by the Housekeeping Supervisor.