Houskeeping

Sonesta International Hotels Corporation • Sonesta Columbus, OH

5d

About The Position

Room Attendants help create clean, comfortable, and welcoming guest rooms and hotel spaces. They clean, refresh, and prepare guest rooms and assigned hotel areas according to brand standards and operational procedures, contributing to a positive guest experience in a fast-paced hospitality environment. The role requires dependability, attention to detail, an active work style, and a service-focused approach.

Room Attendants also respond to guest requests, report maintenance and safety concerns, and coordinate with Housekeeping leadership and other hotel teams. They may support deep cleaning, room inspections, VIP arrivals, and other housekeeping assignments as needed.

Requirements

• Strong attention to detail and commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Positive attitude, strong work ethic, and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability, including mornings, weekends, holidays, and operational support as needed.
• Passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Nice To Haves

• Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies, ensuring rooms are refreshed, organized, and guest-ready.
• Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
• Promptly and accurately report maintenance issues, lost and found items, safety concerns, and room status updates.
• Respond professionally and courteously to guest requests and housekeeping service needs.
• Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines.
• Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Partner with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces aligned with Sonesta’s People People philosophy.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed