Temporary Room Attendant

The Yale Club of New York City•New York, NY

About The Position

A Room Attendant is responsible for maintaining the cleanliness, tidiness, and appearance of guest rooms in a hospitality establishment. The role includes cleaning and inspecting rooms, restocking supplies, responding professionally to guest requests, handling used linens, maintaining supply areas, and coordinating with housekeeping and other departments. Room attendants follow safety, security, housekeeping, and guest-service standards and manage their time to complete assigned rooms within established schedules. The work requires attention to detail and physical stamina for repetitive tasks, bending, lifting, and extended periods of walking.

Requirements

A high school diploma or equivalent is typically sufficient; some employers may prefer additional education or vocational training in hospitality or housekeeping.
Cleaning and maintenance skills.
Attention to detail.
Physical stamina.
Time-management skills.
Customer-service skills.
Communication skills.
Professionalism and reliability.
Adaptability and flexibility.
Integrity and trustworthiness.
Language skills.

Nice To Haves

Additional education or vocational training in hospitality or housekeeping.
Relevant courses or certifications in housekeeping procedures, sanitation, or customer service.

Responsibilities

Clean and tidy guest rooms according to established standards, including making beds, changing linens, dusting, vacuuming, mopping floors, and cleaning bathrooms.
Replenish guest-room supplies such as toiletries, towels, linens, coffee, and other amenities, and report shortages or maintenance issues.
Inspect guest rooms for cleanliness, functioning equipment, and compliance with standards; promptly report maintenance or repair needs.
Respond promptly and professionally to guest requests and inquiries, assist with luggage, provide information about facilities and services, and address concerns.
Collect used linens and towels and deliver them to the designated laundry area; assist with sorting, washing, folding, and organizing clean linens, and operate laundry equipment where required.
Keep storage areas, carts, and supply closets clean and orderly; monitor supplies, amenities, and equipment and report shortages or discrepancies.
Follow safety and security procedures, handle cleaning chemicals appropriately, use proper lifting techniques, and comply with hotel policies and regulations.
Collaborate with housekeeping staff and other departments, including the front desk and maintenance, to address guest requests and resolve issues.
Manage time and prioritize tasks to meet cleaning schedules and deadlines; work independently to complete assigned rooms within the given timeframe.
Pay close attention to detail to ensure guest rooms are thoroughly cleaned and well-presented.
Follow establishment-specific housekeeping, cleanliness, and guest-service standards, policies, and procedures.
Perform repetitive physical tasks, including bending, lifting, and walking for extended periods, and operate cleaning equipment and tools effectively.