Room Attendant

Choice Hotels International • Bothell, WA

1d • Onsite

About The Position

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room. The Country Inn & Suites by Radisson, Seattle-Bothell, is looking for an energetic individual to join our Housekeeping team as a Room Attendant. We are proud to offer a package that includes competitive pay, a generous vacation package, 8 paid holidays, and an excellent benefit package for full-time employees.

Requirements

• Ideal candidate will have a minimum of one -year hospitality experience in housekeeping.
• Follows instructions and communicates effectively.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Can clean multiple room types and meet the daily cleaning quota.
• Willing to work a flexible schedule including weekends and holidays.
• Adheres to the policies and procedures of the hotel.

Responsibilities

• Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom.
• Maintains cleaning protocols.
• Empty all trash containers and replace with fresh liners.
• Restock usable items in guest rooms or suites, i.e., soap, towels, amenities, paper items.
• Ensure removal and appropriate disposition of guest room trays, glass and silverware.
• Clean and vacuum exterior entry and hallways.
• Keep linen closets and supply areas clean and organized.
• Ensure guest laundry and dry-cleaning orders are attended to promptly.
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle.
• Ensures that all rooms or suites are secured upon leaving the guest room or suite.
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality.
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed