Room Attendant

Choice Hotels International • Sunnyvale, CA

8d • Onsite

About The Position

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room. Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality. Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom. Maintains cleaning protocols, empties all trash containers and replaces with fresh liners, and restocks useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items. Ensures removal and appropriate disposition of guest room trays, glass and silverware, and cleans and vacuums exterior entry and hallways. Keeps linen closets and supply areas clean and organized. Ensures guest laundry and dry-cleaning orders are attended to promptly. Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs. Promptly handles guest complaints or requests and refers to supervisor if unable to handle. Ensures that all rooms or suites are secured upon leaving the guest room or suite. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties required to provide the service brand behavior and genuine hospitality. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements

• Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Can clean multiple room types and meet the daily cleaning quota
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
• In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.
• All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Responsibilities

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
• Maintains cleaning protocols
• Empty all trash containers and replace with fresh liners
• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
• Ensure removal and appropriate disposition of guest room trays, glass and silverware
• Clean and vacuum exterior entry and hallways
• Keep linen closets and supply areas clean and organized
• Ensure guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving the guest room or suite
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Compensation $20.00/hr
• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
• Vacation pays, personal holiday pay
• 8 Paid Holidays
• Hotel discounts
• Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive, Daily meals provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed