Room Attendant - Housekeeping
About The Position
The Room Attendant provides excellent customer service to hotel guests and promotes the brand’s standards of uncompromised service and guest satisfaction. The role is responsible for the cleanliness of the hotel and the overall guest experience, including guest rooms and common areas. The attendant completes required brand and safety training, follows safe chemical-handling instructions, and performs other job-related duties as requested by a supervisor. 24-7 Hotel Management describes its culture as focused on training, support, attention to detail, teamwork, and ensuring guests come first. The company promotes innovation, initiative, and creativity, and states that it provides equal employment opportunities and prohibits discrimination and harassment.
Requirements
- Ability to communicate effectively with staff and guests from varied cultural and ethnic backgrounds.
- Ability to follow specific oral or written instructions, often as part of a repetitive, structured routine.
- Willingness and ability to adapt to business demands.
- Focus on guest satisfaction and the ability to demonstrate this through positive interactions with guests.
- Ability to communicate effectively verbally and in writing.
- Ability to stand for extended periods and climb stairs.
- Ability to work in a fast-paced environment.
- Ability to use a ladder and step stool.
- Ability to lift up to 10 pounds frequently and 25 pounds periodically.
- Ability to pull up to 25 pounds occasionally.
- Visual acuity to distinguish objects near and far, with or without corrective lenses.
Responsibilities
- Complete all brand-required training.
- Complete all required Safety & Health training.
- Maintain cleanliness of all spaces within the hotel.
- Make beds in guest rooms.
- Replenish guest-room supplies, including drinking glasses, writing supplies, and bathroom supplies.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas as instructed.
- Clean rugs, carpets, upholstered furniture, and draperies using a vacuum cleaner.
- Dust furniture and equipment.
- Polish metalwork, including fixtures and fittings.
- Wash walls, ceilings, woodwork, windows, door panels, and sills.
- Empty wastebaskets and empty and clean ashtrays.
- Transport trash and waste to the disposal area.
- Replace light bulbs.
- Follow the recommended safe-handling instructions in Safety Data Sheets when using chemicals.
- Perform job-related duties as requested by a supervisor.
- Provide positive, guest-focused service to internal and external guests.
Benefits
- Opportunity for advancement
- Training and development
- Competitive salary
- Employee discounts
- Paid vacation
- Paid training
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Discounted room nights when traveling within the company’s family of hotels
- Safe and stable work environment
- Open-door policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
