Full-Time Hotel Arista Room Attendant

CityGate Hospitality • Naperville, IL

4d • $18 - $20 • Onsite

About The Position

As a Room Attendant, you will take ownership of guest rooms, providing a clean, comfortable space. A room attendant is integral in creating a memorable and luxurious experience for guests.

Requirements

• Must be able to speak and understand basic English.
• Basic reading, writing, and math skills
• 1-2 Years of prior Hotel Room Attendant experience is required.
• Individual must be honest, dependable, and like being in a position of responsibility.
• Must enjoy working around people and be a “team player” within the framework of guest service.
• Must have a neat and clean appearance
• Must have a flexible schedule and be to work weekends and holidays.
• Must be able to lift up to 50lbs, with or without reasonable accommodation.
• Must be able to push and pull carts and equipment weighing up to 50 lbs.
• Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Must be 18+

Nice To Haves

• Luxury housekeeping experience is preferred.

Responsibilities

• Attends and participates in daily pre-shift meetings.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc.
• Clean room refrigerators, coffee/tea maker, cups, glasses, etc
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals inline with hotel regulations and any local legislative requirements
• Greet and acknowledge guests, answer questions
• Communicate room status via phone system to establish when service is completed, and rooms ready for guests.
• Report any room they are unable to service (do not disturbs, no services) to supervisor.
• Document any deficiencies or damages found in rooms, including mechanical and electrical problems using the ticketing platform as well as reporting to the supervisor.
• Always follow established safety procedures, including use of safety button. Immediately report any health and safety incidents, security breaches, or suspicious behavior to the supervisor or manager on duty.
• Respond to guest special requests and take action to ensure guest satisfaction.
• Be familiar with hotels recycling program and “green” cleaning initiatives to minimize waste within all areas of housekeeping.
• Report, turn in, and /or log all lost and found items according to established procedures.
• Maintain assigned housekeeping carts. Empty and stock at the end of each shift.
• Work as part of a team and communicate with other departments effectively as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects
• Occasionally assist with Room Turndown duties

Benefits

• Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
• Basic Life & AD&D - 100% employer paid
• Short-Term Disability - 100% employer paid
• Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
• 401(k) Plan & Matching Program
• Employee Assistance Program
• Paid Leave Time (up to 40 hours/year)
• Paid Time Off (PTO)
• 9 Paid Holidays/Year
• Paid Jury Duty Time
• Paid Bereavement for immediate family members
• Partially-Paid Parental Leave
• Hotel/Restaurant Discounts
• Pet Insurance
• Incentive Programs
• $250 sign on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED