Attendant Room

IHG•Boston, MA

21d

About The Position

As a Room Attendant, you will ensure that rooms and suites are fresh, welcoming, and comfortable for guests. You will maintain room standards while helping make each room special and memorable, assist guests with requests, and work with the housekeeping team and other departments to provide excellent quality and service. The role also includes maintaining supplies, following safety procedures, reporting maintenance needs, and handling lost property in accordance with established procedures.

Requirements

Physical fitness to remain on your feet for most of the day.
Ability to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Literacy skills, including reading, writing, and basic math.
Flexible attitude toward shifts; work may include nights, weekends, and/or holidays.

Responsibilities

Clean and maintain rooms and suites to established standards, making them welcoming and memorable for guests.
Assist guests with requests, such as providing a toothbrush or directions.
Update the supervisor on room-service progress and report repairs that are needed.
Follow established safety procedures and wear protective equipment when required.
Monitor supplies and amenities, maintain stock, and minimize waste throughout housekeeping areas.
Report, turn in, and log lost and found items according to established procedures.
Work as part of a team and communicate with other departments according to hotel procedures to support excellent quality and service.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Assist with other assigned or ad hoc duties.