Attendant Room

IHG•Fort Leonard Wood, MO

About The Position

The Room Attendant ensures hotel rooms and suites are clean, fresh, and welcoming for guests. The role includes meeting hotel standards while helping create a comfortable and memorable guest experience. Attendants assist guests with requests, communicate room-service progress and needed repairs to their supervisor, and work with other departments to maintain excellent quality and service. The position may also involve deep-cleaning projects, turndown duties, and other assigned tasks. The hourly pay rate is $17.75. Eligible employees receive a benefits package that includes paid time off and medical, dental, and vision insurance, 401(k), and other benefits.

Requirements

Physical fitness to remain on one's feet for most of the day.
Ability to occasionally lift items up to 50 pounds (23 kilograms) and/or push or pull heavy objects.
Ability to bend and kneel to complete some activities.
Reading, writing, and basic math skills.
Flexibility to work shifts that may include nights, weekends, and/or holidays.

Responsibilities

Clean and prepare rooms to meet hotel standards and create a welcoming, memorable guest experience.
Assist guests with requests, such as providing a toothbrush or directions.
Keep the supervisor informed about room-service progress and report repairs that are needed.
Follow established safety procedures and wear protective equipment when needed.
Organize and monitor housekeeping supplies and amenities while minimizing waste.
Report, turn in, and/or log lost-and-found items according to established procedures.
Work as part of a team and communicate with other departments according to hotel procedures.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Assist with other duties as assigned.