Room Attendant - Housekeeping Department

Peregrine Hospitality•Clearwater, FL

21d

About The Position

As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas to uphold the hotel’s service standards. You are a team player dedicated to completing job functions while maintaining excellent customer service and positive coworker interactions. The role requires carrying out supervisors’ instructions and following safety procedures to provide an enjoyable guest experience. The position includes cleaning and restocking guest rooms, bathrooms, hallways, and other assigned areas; maintaining cleaning supplies and equipment; responding to guest service requests; reporting maintenance needs and lost property; and completing deep-cleaning projects. Room attendants follow hotel procedures, service standards, and safety requirements, including using appropriate cleaning chemicals and required protective equipment. The role requires at least three months of housekeeping or relevant experience. Flexible scheduled shifts based on business needs may be required, including long hours. The work involves prolonged standing and walking, bending, twisting, pushing, pulling, stooping, kneeling, and lifting or carrying up to 50 pounds. Flexible hours and limited supervision require the ability to prioritize and work efficiently.

Requirements

At least three months of experience in housekeeping or relevant experience.
Ability to prioritize and work efficiently with limited supervision.
Detail-oriented, with the ability to multitask efficiently.
Ability to speak, understand, and communicate in the primary language or languages used in the workplace.
Excellent communication, follow-up, and organizational skills.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Ability to remain calm, think clearly, and resolve problems using good judgment.
Ability to follow directions thoroughly, understand guest service needs, and work as part of a team.
Ability to communicate satisfactorily with guests, management, and coworkers.
Ability to push, pull, bend, squat, and lift or carry up to 50 pounds.
Ability to stand and walk for extended periods and to bend, twist, push, pull, stoop, and kneel.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to use required tools and equipment and wear personal protective equipment as required.

Responsibilities

Clean and fully stock guest bathrooms with guest supplies.
Make beds with clean linen and pillows.
Dust and clean walls, windows, sliding-door interiors, furniture, drapes, minibars, doors, and fixtures.
Report maintenance needs and items that should be removed from rooms, including refrigerators, rollaways, and cribs.
Complete deep-cleaning and recurring projects to maintain room cleanliness.
Keep the linen cart stocked with necessary supplies and tools, and return and restock the cart at the end of the shift.
Vacuum, mop, and clean floors.
Anticipate guest needs, respond promptly, and acknowledge guest service requests.
Maintain cleanliness, sanitation, and organization in assigned guestroom floors, hallways, public areas, stairwells, linen closets, vending areas, and foyers.
Use appropriate cleaning chemicals for designated surfaces in accordance with OSHA regulations and hotel requirements.
Remove dirty terry and linen and replace them with clean items according to the designated layout.
Replace guestroom items required by standard operating procedures and room type, and replenish supplies and towels as needed.
Remove trash, dust, debris, and foreign particles from assigned areas.
Turn over lost-and-found items from guest rooms to the supervisor.
Follow 4 Keys service standards, standard operating procedures, and safety and security procedures.
Work cohesively with coworkers and other departments, follow policies and procedures, and strive to improve operating standards.
Meet attendance and reliability standards and perform additional duties assigned by management.