Room Attendant (Housekeeping) - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

54d•$31 - $33•Onsite

About The Position

Our Room Attendants deliver exceptional housekeeping services to guest and owner accommodations while maintaining the HGV brand standards of cleanliness, safety, presentation, and attention to detail. They also ensure all assigned areas reflect a pristine and safe environment consistent with luxury hospitality expectations. Demonstrates a strong commitment to our Spirit of Service culture and Hilton values in all interactions with guests and team members.

Requirements

Minimum 1 year of Related Experience
Basic English communication skills to understand instructions and interact with guests and team members, including reading and writing.
Ability to deliver cleaning services with attention to detail, professionalism, and care to meet established cleanliness and presentation standards.
Ability to follow procedures, manage time effectively, and complete tasks within assigned timeframes.
Ability to work independently and as part of a team in a fast paced environment.
Ability to interact courteously with guests and respond appropriately to requests.
Ability to maintain professional grooming and appearance standards consistent with a luxury hospitality environment.
Ability to safely use cleaning equipment and chemicals in accordance with company standards.
Ability to repeatedly lift/carry, push/pull items more than 25 lbs.

Nice To Haves

High School diploma or equivalent
1+ Years Related Experience
Prior time-share housekeeping experience

Responsibilities

Cleans and services guest rooms, including but not limited to stripping linens, making beds, vacuuming, dusting, mopping, cleaning kitchens and bathrooms, replenishing linens and amenities, and repositioning furniture as needed. All work is completed within established timeframes while maintaining the HGV brand standards of cleanliness and guest service.
Ensures each guestroom is carefully prepared to create a clean, comfortable, and safe environment, with attention to detail in all aspects of room readiness. Identifies and corrects minor deficiencies when possible and reports maintenance or housekeeping concerns to ensure alignment with resort standards.
Greets guests in a warm, courteous manner and responds promptly to requests, demonstrating heartfelt hospitality and a guest focused approach.
Maintains awareness of resort services, amenities, and local attractions to assist guests as needed.
Communicates effectively with dispatch, team members, and other departments to ensure timely service delivery and coordination. Relays room status updates and follows up on incomplete work or special requests.
Maintains assigned carts, supplies, and storage areas in a clean, organized, safe, and well stocked condition at all times.
Safeguards departmental assets and follows all safety procedures, proper inventory, key control protocols, and lost and found procedures.
Reports damaged, missing, or unsafe conditions in guest rooms or public areas and ensure proper documentation.
Observes and reports any unusual or suspicious activity in accordance with safety procedures.
Embodies Inspired Hospitality and the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.