Bellperson - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

4d•Onsite

About The Position

Our Bellperson team members support Front Office operations by assisting guests with luggage, directions, and service requests, ensuring a smooth and welcoming arrival and departure experience. The Bellperson serves as a visible ambassador of the property, offering courteous and proactive assistance while maintaining the cleanliness, organization, and presentation of guest arrival areas. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

Requirements

High School Diploma, GED, or equivalent
1+ years of related experience
Strong customer service and interpersonal skills.
Ability to interact professionally and courteously with guests and team members.
Ability to communicate clearly and provide directions or information effectively.
Ability to remain calm and professional when handling guest concerns or requests.
Ability to work in a fast paced, guest facing environment.
Ability to safely lift, carry, and transport luggage and equipment weighing a maximum of 75 lbs.
Ability to grasp, lift and/or carry, or otherwise move or push packages, bags and luggage on a hand truck/cart or other wheeled assistance weighing a maximum of 500 lbs.
Ability to maintain a professional appearance consistent with a luxury hospitality environment.

Nice To Haves

Associate's Degree/College Diploma
2+ years of related experience
1+ years of supervisory experience
Prior hospitality or customer service experience.
Previous bellperson or doorman experience.
Experience in a resort, hotel, or luxury environment.

Responsibilities

Greet guests and owners upon arrival and departure with a warm and professional demeanor, assisting with luggage and transportation needs.
Escort guests to rooms, providing orientation to room features, amenities, and resort services.
Deliver luggage, packages, and requested items in a timely and professional manner.
Monitor the front entrance and arrival areas, ensuring a welcoming, organized, and well‑maintained appearance.
Provide directions and information regarding resort amenities, services, and local attractions.
Assist guests with transportation needs.
Maintain awareness of guest activity in arrival areas and report any safety or security concerns to appropriate departments.
Support Front Office operations by assisting with guest requests and interdepartmental needs.
Maintain cleanliness and organization of bell stand, lobby, and entry areas.
Handle guest interactions, including challenging situations, with professionalism, patience, and courtesy.
Safely handle and transport luggage and equipment using proper lifting techniques.
Ensure compliance with company policies, procedures, and safety standards.
Promote a culture of teamwork, professionalism, and guest focused service.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.