Room Attendant - Housekeeping
About The Position
The Housekeeping Attendant is responsible for cleaning rooms and hallways in the hotel by following service standards. This role involves daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms in accordance with hotel procedures. The attendant will also greet guests, replace linens, replenish supplies, empty wastebaskets, and rearrange furnishings. They are responsible for providing necessary linen and amenities, ensuring rooms are left in a uniform arrangement, and reporting any damage, hazards, or strangers. Found items must be returned to the Housekeeping department as lost and found. The role also includes cleaning corridors and service areas, responding to management requests, maintaining a professional appearance, and restocking carts and organizing the linen closet at the end of each shift. Additional housekeeping duties may be assigned.
Requirements
- High school education; or up to six months related experience or training; or equivalent combination of education and experience.
- Multitask, organize and prioritize tasks on an hourly and daily basis.
- Must be able to speak basic English to communicate with guests.
- Must be able to recognize situations which may involve guests that require immediate supervisory attention.
- Must know and use reasonable care for the safety and security of the guests.
- The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.
- Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures.
- Greet all guests with a "Good Morning" (or afternoon, evening), maintain a friendly disposition.
- Replace linens on beds and replenish guest room supplies.
- Empties wastebaskets.
- Rearrange furnishings, drapes and room accessories.
- Provide necessary linen and amenities to guests in accordance with the guest room legend.
- Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
- Report any damage, hazards, repairs, and strangers in assigned areas.
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it.
- Clean all corridors and service areas.
- Respond to any projects or requests developed by the Housekeeping management team.
- Ensure uniform and personal appearance are clean and professional.
- Restock cart at end of shift and organize the linen closet to prepare for the next day.
- Other housekeeping duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
