Rooftop Restaurant General Manager

HEI Hotels & Resorts•West Hollywood, CA

11d•$115,000 - $125,000

About The Position

The Rooftop Restaurant General Manager plans and manages the restaurant, room service, and other food and beverage outlets as appropriate to achieve customer satisfaction, quality service, compliance with company and franchise policies and procedures, and applicable federal, state, and local regulations while meeting or exceeding financial goals. The role oversees restaurant and room service operations for breakfast, lunch, and dinner, as well as bar operations. The General Manager manages outlet staffing and development; implements operating and safety procedures; forecasts and controls budgets and operating costs; responds to guest feedback and needs; develops promotions and presentations to attract guests and local customers; and monitors outlet maintenance and sanitation. The position is based at The Sun Rose West Hollywood, an independent hotel with a rooftop poolside restaurant, among other amenities.

Requirements

Minimum two years of post-high-school education.
Two or more years of full employment in a related position.
Thorough knowledge of restaurant or hotel practices and procedures.
Supervision, management, and communication skills.
Ability to investigate and analyze activities or information and make logical conclusions and recommendations.
Ability to make decisions generally guided by established policies and procedures.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and accomplish goals.
Ability to set priorities, plan, organize, and delegate.
Concise, clear, complete, and well-organized written communication skills.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills and ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Direct the day-to-day operations of the restaurant and room service for breakfast, lunch, and dinner, and direct bar operations.
Manage outlet human resources, including interviewing, hiring, scheduling, training, developing, empowering, coaching, counseling, reviewing performance and salary, resolving problems, maintaining open communication, and recommending discipline or termination as appropriate.
Implement company programs and manage outlet operations to ensure compliance with LSOPs, SOPs, safety regulations, and applicable federal, state, and local regulations while providing quality service and hospitality.
Forecast, implement, monitor, control, and report on outlet budgets and related costs, including labor, food, beverages, supplies, and equipment, to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
Respond to customer trends, needs, issues, comments, and problems to support a quality experience and future sales.
Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract in-house guests and increase the local market share.
Monitor and control the maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.
Comply with attendance rules and be available to work on a regular basis.
Perform other job-related duties as assigned.