ROI Quality Analyst

MRO Corporation•Nashville, TN

6d•$19

About The Position

The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures. Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests. Providing world-class customer service to patients and clients while ensuring patient privacy. Handling high call volumes while maintaining a high level of service and professionalism. Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time. Reports to Team Operations Manager and/or Director of Operations as necessary.

Requirements

Thorough and detail-oriented
Professional demeanor
Customer oriented disposition
Demonstrate a positive attitude, and be able to interact well with employees
Demonstrate excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion is required
Ability to conduct and interpret HIPAA/Privacy Guidelines
Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.
High School Diploma/GED required.

Responsibilities

Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations.
Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.