ROI Specialist - Temporary

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

7d

About The Position

The Release of Information (ROI) Specialist is responsible and accountable for the timely and accurate release of patient medical information in accordance with hospital policies and procedures, federal regulations, and state statutes. Functions include assuring proper documentation prior to release of records, tracking the status to completion of pending ROI requests, strong communication skills and ability to manage high volume multi-phone lines and assist with ROI Customer Service Representative functions, when required. Effectively confirming patient information, scanning, indexing and/or uploading clinical documents for release of information. Individuals must possess the skills necessary to troubleshoot ROI and related requests for accessing on-line documentation.

Requirements

• High school diploma or equivalent required
• Customer Service experience in healthcare or non-healthcare environment

Nice To Haves

• Associate Degree in Health Information Technology, Paralegal, or other healthcare experience or training preferred

Responsibilities

• Assuring proper documentation prior to release of records
• Tracking the status to completion of pending ROI requests
• Managing high volume multi-phone lines
• Assisting with ROI Customer Service Representative functions, when required
• Effectively confirming patient information
• Scanning, indexing and/or uploading clinical documents for release of information
• Troubleshooting ROI and related requests for accessing on-line documentation

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED