Quality Analyst

U.S. Bank • Oshkosh, WI

5d • Hybrid

About The Position

This role is responsible for supporting deposit account dispute processing and data furnishing activities, with a focus on ensuring compliance with the Fair Credit Reporting Act (FCRA). The individual will investigate consumer report disputes, perform detailed analysis, and provide recommended resolutions. Additionally, the role includes validating data furnished to National Specialty Consumer Reporting Agencies (NSCRAs), requiring critical evaluation of system data and outbound transmission files. The individual may also support the identification and remediation of data or process-related issues. The ideal candidate will have a general understanding of FCRA requirements, experience with deposit account products and operations, and familiarity with reporting practices to NSCRAs.

Requirements

• High school diploma or equivalent
• Typically two to three years of experience in quality analysis and measurement activities
• General understanding of FCRA requirements
• Experience with deposit account products and operations
• Familiarity with reporting practices to NSCRAs
• Thorough knowledge and understanding of the products and services applicable to the assigned area
• Thorough knowledge of the productivity and accuracy standards of the assigned area
• Strong knowledge of computer systems used in the assigned area
• Effective verbal and written communications skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Support deposit account dispute processing and data furnishing activities.
• Ensure compliance with the Fair Credit Reporting Act (FCRA).
• Investigate consumer report disputes, perform detailed analysis, and provide recommended resolutions.
• Validate data furnished to National Specialty Consumer Reporting Agencies (NSCRAs).
• Critically evaluate system data and outbound transmission files.
• Support the identification and remediation of data or process-related issues.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED