Quality Analyst

PNC•Home Location-PA (PAH01), PA

1d•$41,250 - $68,750•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Quality Analyst within PNC's Corporate and Institutional Banking (C&IB) organization, supporting the First Line of Defense (1LOD) KYC Execution team. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Requirements

Typically requires a minimum of 1-3 years of investigative or related KYC work experience with specific emphasis on BSA/AML and Sanctions red flags preferably in the financial services industry.
Minimum 1 year of direct Quality Control (QC)/Quality Assurance (QA) experience preferred.
Excellent written and verbal communications skills including communicating exceptions identified with the COOs and other front line stakeholders.
Ability to work independently and be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors
No Required Certification(s)
No Required License(s)

Nice To Haves

Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments

Responsibilities

The position reports into the Program and Strategy Lead within the KYC Execution team.
Assists in the execution of a quality assurance program within a defined department of the organization, identifying opportunities for enhancement where applicable. Under supervision, enables adherence with quality management programs.
Ability to perform QA reviews of KYC files created by Relationship Managers/onboarding teams to determine if the information provided is accurate and in accordance with the quality standards established by Bank policies, procedures and regulatory requirements. Ensure customer data, business activity, narratives, documents, and other case determinations are accurate, appropriate, reasonably supported, and clearly documented. External research in some cases may be required to reach such conclusions.
Ability to develop presentation deck to deliver the previous month's QA results and findings.
Supports the development and continuous improvement of the quality management system.
Generates reports for distribution to various users in the organization, customers, or suppliers.
Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
Provides conclusions and recommendations for issues and/or continuous improvement projects.